Do you accept returns and exchanges?
We do accept returns and exchanges.
Contact us within 14 days of delivery
Ship items back within 21 days of delivery
Conditions of return
Buyers are responsible for return shipping costs. Items must be returned in original condition.
The following items can't be returned or exchanged
Unless they arrive damaged or defective, we can't accept returns for custom or personalized orders or digital downloads.
Can I add to my order?
We get asked this question a lot. As we receive your orders they are processed through an Aust Post business portal, postage is paid by us and the parcel details (weight and size) are locked in. Unfortunately there is no way to combine more items.
Do you accept cancellations?
We do not accept cancellations but please contact us if you have any problems with your order.
How do I know how much yarn to purchase for a project?
Check out our Bobbiny Coverage page for some info on previous projects.
What are your payment options?
We offer: PayPal, Visa, Mastercard, Amex, Afterpay
Do you offer discounts for bulk purchases?
Please refer to the Discount Offers page.
Do you ship overseas?
We offer Standard shipping to New Zealand on orders less than 5kg. Contact us for quotes on larger orders or Express options.
How will my order be shipped?
We use Australia Post for all shipments. You will be notified of tracking information once your order has been fulfilled. Express Shipping within Australia is available at the Checkout.
Note: If Aust Post returns your order to us through no fault of our own, (incorrect address, you fail to collect from post office, etc) you will be required to pay shipping costs to have the order resent. A refund of the purchase will NOT be given.
How fast will my order be despatched?
Orders for yarn/cord placed before midnight Sunday-Thursday will be shipped the next working day. Laser cut items - please allow 1-2 working days to process. If you would like yarn/cord earlier, please place two separate orders.
Is Express Post delivery available in all areas of Australia?
Express Post next business day delivery is only available within the Express Post delivery network.
To find out what areas are included in the same day and next business day guaranteed networks click here.
Can I collect my order?
Yes you can. Collection is available from Montmorency 3094. Choose 'LOCAL PICKUP' at checkout.
If you have any questions regarding collection please contact us. Once an order has been placed and shipping paid, it can't be changed to collect.