Do you accept returns and exchanges?
We do accept returns and exchanges.
Contact us within 14 days of delivery
Ship items back within 21 days of delivery
Conditions of return
Buyers are responsible for return shipping costs. Items must be returned in original condition.
The following items can't be returned or exchanged
Unless they arrive damaged or defective, we can't accept returns for custom or personalized orders or digital downloads.
Do you accept cancellations?
We do not accept cancellations but please contact us if you have any problems with your order.
Do you offer samples of your yarn?
We understand our yarns may be new to you. We are happy to post samples free within Australia.
How do I know how much yarn to purchase for a project?
Check out our Bobbiny Coverage page for some info on previous projects.
What are your payment options?
We offer: PayPal, Visa, Mastercard, Amex, Afterpay
Do you offer discounts for bulk purchases?
Yes we do offer discounts. Please refer to the Discount Offers page.
Do you ship overseas?
We offer Standard shipping to New Zealand on orders less than 5kg. Contact us for quotes on larger orders or Express options.
How will my order be shipped?
We use Australia Post for all shipments. You will be notified of tracking information once your order has been fulfilled. Express Shipping within Australia is available at the Checkout.
How fast will my order be despatched?
We endeavour to ship any orders placed before 2pm Monday to Friday on the same day. Otherwise shipping will occur the following day.
Is Express Post delivery available in all areas of Australia?
Express Post next business day delivery is only available within the Express Post delivery network.
To find out what areas are included in the same day and next business day guaranteed networks click here.
Can I collect my order?
Yes you can. Pick up is available from Montmorency 3094. Enter COLLECT at checkout.
Can I visit and see the products before deciding to buy?
Yes you can. We are located in Montmorency 3094. Contact us to arrange.