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FAQ

We do accept returns in original condition.  Contact us within 7 days of delivery. Ship items back within 14 days of delivery.

We don't accept returns for custom or personalized orders or digital downloads.

We do not accept cancellations but please contact us if you have any problems with your order.

We offer standard shipping to New Zealand on orders less than 5kg. Contact us for quotes on larger orders or Express options.

We use Australia Post for all shipments. You will be notified of tracking information once your order has been fulfilled.

Please contact us if you would like your order sent by Express Post.

Yes. We have a limit of 10kg per order.

Orders for yarn are shipped the next working day. Laser cut items - please allow 1-2 working days to process. If you would like yarn earlier, please place two separate orders.

Yes you can.
Collection is available from Montmorency 3094. Choose 'LOCAL PICKUP' at checkout.

If you receive an error message stating 'Some items in your cart can't be shipped to the address you entered', it is likely your order is over our weight limit of 10kg.

Please contact us for a quote on the postage or alternatively place additional orders.